Description

Transform Your Agency Through Aligned Leadership & Staff Training

True organizational transformation happens when leadership and staff unite around shared goals. Our comprehensive training program delivers targeted education at every level to improve your HHCAHPS ratings and create lasting change.

Program Components

Leadership Excellence Track

• Three strategic 60-minute webinars (live and recorded)
• Webinars presented by Melinda Gaboury, COS-C
• Actionable frameworks to elevate your agency's HHCAHPS Star Ratings
• Direct impact on your Home Health Value-Based Purchasing (HHVBP) payments

Staff Empowerment Series

• Seven focused 20-minute on-demand modules
• Practical training led by Jennifer Osburn, RN, HCS-D, COS-C
• Flexible learning designed for busy healthcare professionals
• Immediate application to daily patient interactions

Leadership Webinar Series

Live Thursdays in September 2025 from 2:00-3:00pm ET

1. September 4: HH CAHPS – Care of Patients
   • Identify national performance trends
   • Analyze core elements affecting your scores
   • Implement practical improvement strategies
2. September 11: HH CAHPS – Communication Between Providers & Patients
   • Master effective communication techniques
   • Bridge information gaps between team members
   • Create systems that enhance patient satisfaction
3. September 18: HH CAHPS – Specific Care Issues
   • Address common patient concerns
   • Develop targeted improvement plans
   • Measure and validate results

What Leaders Will Gain:

• Comprehensive analysis of HHCAHPS measure scores and national benchmarks
• Identification of specific improvement opportunities within your agency
• Deep understanding of HHVBP measurement methodology and Star Rating calculations
• Evidence-based best practices tailored to each HHCAHPS domain
• Step-by-step framework for implementing an effective improvement plan

Staff Training Modules

Available On-Demand for Maximum Flexibility

1. Team-Based Care in a Patient-Centered World - Mastering home-based care delivery beyond facility walls
2. Communication, Communication, Communication - Essential techniques for keeping patients and team members informed
3. R-E-S-P-E-C-T: Professional Conduct in the Patient's Home - Creating positive impressions that enhance patient experience
4. Be a Dan or a Jan with a Plan - Preparation and professionalism that builds patient confidence
5. Making Lemonade from Lemons - Effective complaint management and resolution
6. Teacher, Teacher, Can You Teach Me? - Patient education strategies that drive compliance and satisfaction
7. Making the Grade - Measuring effectiveness and validating patient-centered approaches

What Staff Will Master:

• Patient-centered care principles specific to home health
• Effective communication frameworks for diverse patient needs
• Professional conduct that enhances agency reputation
• Proactive complaint management techniques
• Educational approaches that improve patient outcomes
• Performance measurement and continuous improvement methods

Don't miss this opportunity to transform your agency's patient experience and improve your HHCAHPS ratings!

Continuing Education

Attendees of the live leadership webinars receive 1.0 continuing education units for Florida licensed: skilled nursing, occupational therapy and speech therapy

Meet Your Trainers

Melinda Gaboury, COS-C
Leadership Webinar Series
Co-Founder & Chief Executive Officer, Healthcare Provider Solutions

With over 30 years in home care and 20+ years of executive speaking experience, Melinda brings unparalleled expertise in Medicare reimbursement, PDGM training, and regulatory compliance. Currently serving as Chair of the National Alliance for Care at Home/HHFMA Advisory Board and on the Board of Directors for both the Home Care Association of Florida and Tennessee Association for Home Care, she is the industry's premier authority on HHCAHPS improvement strategies.

Jennifer Osburn, RN, HCS-D, COS-C
Staff Training Modules
Clinical Consultant, Healthcare Provider Solutions

With 30+ years of home health experience spanning education, agency management, quality improvement, and clinical case management, Jennifer excels at translating complex regulatory requirements into practical, actionable guidance. Her expertise in OASIS, ICD-10-CM coding, and Medicare Conditions of Participation ensures your staff receives training that is both compliant and effective in the field.