Description

Part 2: Workflow Redesign + Exception Governance: Reducing Exceptions Without Killing Operations

EMany Electronic Visit Verification (EVV) problems are not technology failures—they are workflow failures. When exceptions become routine, agencies often rely on manual fixes that create compliance risk, delay billing, and strain operations. This session focuses on redesigning EVV workflows so exceptions become the rare exception rather than the daily norm.

Participants will learn how to build a practical, future-state EVV workflow with clear checkpoints, defined ownership, and realistic service-level expectations. The session will also introduce a structured approach to exception governance—establishing clear rules for when exceptions are appropriate, who can approve them, and what documentation is required. With a focus on operational efficiency, attendees will also explore strategies to reduce manual corrections by addressing the root causes in scheduling practices and caregiver behavior.

Designed for Florida home health leaders, operations teams, and compliance staff, this session will help agencies balance strong EVV compliance with efficient day-to-day operations across both fee-for-service and managed care environments.

Advanced Learning Objectives: 
By the end of this program, participants will be able to:

1. Build a future-state EVV workflow with defined checkpoints, owners, and SLAs
2. Implement exception governance with clear approval rules and required documentation
3. Reduce manual EVV edits by addressing upstream issues in scheduling and caregiver workflows
4. Establish a minimum compliance standard that works across Florida FFS and MCO payment lanes

Webinar Series Continues:

Part 1: Where EVV Breaks in Florida: Root Cause Analysis + “Stop the Bleed” Triage (April 9)

Part 3: From EVV to Cash: Denial Prevention, Faster Payment, and Florida-Ready Audit Defense (May 7)

Busy schedule? We’ve got you covered — webinar recordings are included with your registration!

Continuing Education:

Attendees of the live webinars receive 1.5 continuing education unit for Florida licensed skilled nursing, occupational therapy, and speech-language pathology and audiology.

Meet Your Speaker:

Julio Barea , Chief Revenue Officer, CareTime, AllyMS and affiliated brands

Julio Barea is a seasoned sales leader with over a decade of experience focused on the home care industry. As Vice President of Sales for CareTime, AllyMS, and their affiliated brands, he helps agencies streamline operations and scale their Medicaid and private pay services. Julio is passionate about empowering providers to deliver higher quality care by removing operational roadblocks and embracing technology. His insights are grounded in years of working alongside agencies navigating the evolving home care landscape.