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Private Duty 101 Workshop: Essential Strategies for Success (Orlando)

June 3, 2026 12:00 PM - 5:00 PM (EDT)

Description

Are you new to private duty home care? Do you have managers or leaders on your team new to the industry? Or are you just curious about what it takes to run a private duty business? 

If you can answer yes to any of these questions - Private Duty 101 is for you!

Led by HCAF’s industry veterans, they'll deliver guidance and advice along with actionable insights for your business that you can implement immediately. You'll also get real-life examples and the what-not-to-dos as they cover the following topics: 

  • State of Florida Home Care Regulatory Overview
  • Staff Standards for Providers
  • What Should Be in Your Consents and Service Agreements 
  • Hiring and Employment Law Concerns in Home Care
  • Best Practices in Client and Caregiver Files
  • Scheduling Strategies for Success
  • Marketing Tips and Tricks
  • Ensuring Client and Caregiver Satisfaction
  • And MORE!

We know you will walk away from this session as a more confident leader in the industry! Don’t wait - register today!

Continuing Education Info

Attendees receive 4.5 continuing education units for Florida licensed skilled nursing, occupational therapy, and speech therapy.

Meet the Speakers

Jessica Devine
Director of Membership Growth & Retention

Jessica Devine has worked in home care since 2014 across various provider types, including Medicare-certified home health, nurse registry, and private duty. Prior to joining HCAF, she served as the Director of Private Care for a Visiting Nurse Association, overseeing a multi-region business in conjunction with the organization's home health and hospice services. She strongly believes that home care, more than any other form of health care, enhances patient well-being by promoting independence and preserving dignity, regardless of their living situation.

Jessica is a proud alumna of the University of Central Florida, where she earned a Bachelor of Arts in Interdisciplinary Studies.

Patti Heid, MSPT, COS-C
Senior Director of Best Practices & Compliance

Patti Heid, MPST, COS-C, is HCAF’s Senior Director of Best Practices & Compliance. She has been a Physical Therapist for over 30 years and has worked in the home care setting for 27 of those years. She believes that nothing can compare to the rapport that one develops with a patient while working with them and their families, in their own homes, helping overcome the “real-life” day-to-day challenges that they face. Over the years, Heid has gained valuable experience by fulfilling many key roles within the home care arena, from field clinician through the management level. All these roles have given her deep abiding respect and admiration for the good that home care providers can achieve.

Patti graduated from St. John’s University in New York in 1991 with a Bachelor of Science degree in Biology. She obtained her Master of Science in Physical Therapy degree from the University of Miami in 1993.

THE REVIEWS ARE IN: WHAT YOUR COLLEAGUES ARE SAYING

“Great value for anyone who wants to operate a successful agency.”
“We brought our office staff, and everyone benefited! We felt it helped us go through our business with a fine-tooth comb…and we will be better for it!”
“The seminar was done very well and informative.”
“Great refresher! Loved it!”
“Excellent information! Learned a lot!”
“I thoroughly enjoyed the program, and the presenters did a great job!”
“Best class ever!“
“I truly had a great time and learned a lot from the experience.“
“Even after many years in home care, I still learned new things since things are always changing!"

Call for Sponsors

Interested in exclusively sponsoring? Contact Patti Heid for more details.

Time

Registration: 11:30am

Location

AdventHealth Home Care


Second Floor – Dove Conference Room

Pricing


Register online or call (850) 222-8967 to register by phone. HCAF members receive a discounted registration rate! To obtain the member discount, please log in to your profile before registering. 

HCAF Private Duty, Medicaid Specialty, Affiliate & Associate Members: $129
HCAF Certified: $139
Prospective Members: $258

Lunch included. 

By registering for this program, you are agreeing to our payments, cancellation, and substitution policies.  

Contact Information

HCAF
Name: HCAF
Phone: (850) 222-8967
Email: info@homecarefla.org
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